Privacy Policy | WeWhoStay

1. Information We Collect

Personal Data

When you register for an account, list a property, or make a booking, we may collect:

Contact information (name, email address, phone number)

Address details for landlords

Payment information (processed securely via third-party providers)

Identity verification documents

Communications between hosts and guests

Usage Data

We automatically collect certain information when you visit, use, or navigate our platform. This information may include:

Device information (browser type, IP address, device type)

Usage patterns and interactions with our platform

General location information based on IP address

2. How We Use Your Information

We use your information for various purposes, including:

Creating and managing your account

Facilitating transactions between guests and hosts

Verifying identities and preventing fraud

Improving our services based on feedback and usage data

Sending service-related communications and updates

Marketing our services (with your consent)

Providing customer support

3. Sharing Your Information

We may share your information with:

Other users as necessary for booking transactions

Service providers who help us operate our platform

Legal authorities when required by law

Third parties in the event of a merger, acquisition, or similar business transaction

We do not sell your personal information to third parties.

4. Matching Notifications

Our platform includes a matching feature that helps connect hosts with potential tenants based on property listings and tenant inquiries.

By using our service, you acknowledge and consent to the following:

We may send you email notifications about potential matches between your property listings (for hosts) or housing inquiries (for tenants) and other users on our platform

These notifications may contain relevant personal information, such as listing details, inquiry preferences, contact information, and other data necessary to facilitate potential matches

Personal information shared through these notifications is limited to what is necessary to determine compatibility and facilitate initial contact

You can manage your notification preferences in your account settings

We may use anonymized data from these matching interactions to improve our services and for marketing purposes, such as showcasing successful matches or aggregate statistics

We implement appropriate safeguards to ensure this personal information is processed securely and in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. These technologies help us deliver a better and more personalized service, analyze usage patterns, and target ads.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, some parts of the site may not function properly without cookies.

For more information about our cookie practices, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal data

The right to correct inaccurate data

The right to request deletion of your data

The right to data portability

The right to object to processing

The right to opt-out of marketing communications

To exercise these rights, please contact us at hello@we-who-stay.com.

GDPR Compliance for European Users

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual necessity: To provide you with our services as set out in our Terms of Service

Legitimate interests: To improve our services, maintain security, and prevent fraud

Consent: For certain data processing activities such as marketing communications

Legal obligation: To comply with laws applicable to our operations

Your Enhanced GDPR Rights

As an EEA resident, you have additional rights including:

The right to lodge a complaint with a supervisory authority

The right to withdraw consent at any time

The right to object to automated decision-making, including profiling

The right to restrict processing in certain circumstances

Data Transfers

When we transfer your data outside the EEA, we implement appropriate safeguards in accordance with GDPR requirements, which may include standard contractual clauses approved by the European Commission, or other measures designed to ensure an adequate level of protection for your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of processing through other means.

Data Protection Officer

If you have any concerns about how we handle your personal data or wish to exercise your GDPR rights, please contact our Data Protection Officer at hello@we-who-stay.com.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Indonesia and choose to provide information to us, please note that we transfer the data to Indonesia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@we-who-stay.com