Terms of Service | WeWhoStay

1. Acceptance of Terms

By creating an account, accessing, or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, which are incorporated by reference.

We may update these Terms from time to time. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

2. Platform Access and Accounts

Account Registration

To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Age Restrictions

You must be at least 18 years old to create an account and use our Platform. By using our Platform, you represent and warrant that you meet this age requirement.

3. Platform Rules and Restrictions

When using our Platform, you agree not to:

Violate any applicable laws or regulations

Infringe on the rights of others, including intellectual property rights

Post false, inaccurate, misleading, deceptive, defamatory, or offensive content

Use the Platform for any illegal or unauthorized purpose

Attempt to gain unauthorized access to any portion of the Platform

Interfere with or disrupt the integrity or performance of the Platform

Harvest or collect information about other users without their consent

Create multiple accounts or transfer your account to someone else

We reserve the right to remove any content and suspend or terminate accounts that violate these rules.

4. Listings and Bookings

For Hosts

As a host, you are responsible for:

Providing accurate, complete information about your property

Setting fair and transparent pricing and terms

Ensuring your property meets applicable safety, health, and legal requirements

Ensuring your property listing complies with all local property laws and regulations

Verifying that you have proper legal rights and licenses to list and rent the property

Accurately representing the condition and amenities of your property

Responding to booking requests and guest inquiries in a timely manner

Honoring confirmed bookings unless exceptional circumstances arise

For Guests

As a guest, you are responsible for:

Providing accurate personal information

Communicating respectfully with hosts

Using properties as agreed and respecting property rules

Leaving properties in the condition you found them

Reporting any issues promptly to the host and to WeWhoStay

Booking Agreements

When a booking is confirmed through our Platform, a direct agreement is formed between the host and guest. WeWhoStay is not a party to agreements between hosts and guests, but we provide the Platform to facilitate these transactions.

5. Platform Role as Intermediary

WeWhoStay functions solely as an intermediary platform that connects property owners/managers with potential tenants. We explicitly:

Do not act as a real estate agency, property manager, or broker

Do not verify property ownership status or legal standing

Do not guarantee the accuracy of listings or their compliance with local laws

Do not provide legal advice regarding property transactions or rental agreements

Do not take responsibility for the legal status of foreign-owned properties in Indonesia

Do not monitor or enforce compliance with local licensing requirements for tourist accommodations

Indonesian Property Laws

Users must be aware that Indonesia has specific regulations regarding property ownership, especially for foreign nationals:

Foreign nationals cannot directly own freehold property in Indonesia (Hak Milik)

Various ownership structures exist that may involve leasehold rights (Hak Sewa, Hak Pakai, Hak Guna Bangunan)

Certain "nominee arrangements" may be legally questionable or invalid

Short-term rentals may require specific permits or licenses (such as Pondok Wisata)

Property owners are solely responsible for ensuring their listings comply with all applicable laws. Guests are advised to perform their own due diligence regarding the legal status of properties they book.

WeWhoStay reserves the right to remove any listings that we have reason to believe violate local laws or regulations, but we do not assume any obligation to actively monitor or investigate such compliance.

6. Payments and Fees

Our Platform may charge fees for certain services, such as booking fees, host service fees, or premium listing features. All applicable fees will be clearly displayed before you complete a transaction.

You agree to pay all fees and applicable taxes associated with your use of the Platform. Payment terms for bookings between hosts and guests are specified in the booking details.

All payments processed through the Platform are handled by secure third-party payment processors. By using these payment services, you agree to comply with their terms and conditions.

7. Cancellations and Refunds

Cancellation policies are set by hosts and specified in each listing. Before booking, guests should carefully review the cancellation policy applicable to their booking.

In certain circumstances, we may override a host's cancellation policy, such as when:

A host cancels a confirmed booking

A property is not as described or is unsafe

Extenuating circumstances prevent a guest from staying at the property

The specific refund amount will depend on the circumstances, timing of the cancellation, and applicable policies.

8. Intellectual Property Rights

The Platform and its original content, features, and functionality are owned by WeWhoStay and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

By posting content on our Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute that content for the purpose of operating and promoting the Platform.

9. Limitation of Liability

To the maximum extent permitted by law, WeWhoStay, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Platform

Any conduct or content of any third party on the Platform

Any content obtained from the Platform

Unauthorized access, use, or alteration of your transmissions or content

Transactions between hosts and guests, including housing quality or safety

10. Indemnification

You agree to defend, indemnify, and hold harmless WeWhoStay, its directors, employees, partners, agents, suppliers, or affiliates from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Platform, your violation of these Terms, or your violation of any third-party rights.

11. Dispute Resolution

If a dispute arises between you and WeWhoStay, we encourage you to first contact us directly to seek a resolution. If we cannot resolve the dispute informally, these Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these Terms shall be exclusively settled in the courts located in Bali, Indonesia.

12. Termination

We may terminate or suspend your account and bar access to the Platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Platform or contact us to request account deletion. All provisions of the Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@we-who-stay.com